Live Chat Product Advisory Support

I need a dedicated live-chat agent for my Shopify store who can jump in the moment a visitor opens the chat window and guide them toward the right purchase. Your main focus will be answering product questions and offering thoughtful recommendations—basically, helping with “lo que el cliente compre,” whatever item they are considering. Because this role sits entirely in live chat, I’m looking for someone who types quickly, writes in clear, friendly English, and already knows their way around the Shopify admin so you can locate product specs, inventory levels, discount codes, and order details on the fly. You should be comfortable cross-selling and upselling when it genuinely benefits the shopper and be able to log every interaction inside Shopify or our CRM so the rest of the team has full visibility. Deliverables • Real-time coverage during the agreed-upon hours (please note your availability in your proposal) • An average first-response time under one minute • Daily chat transcripts or summary reports highlighting common questions and any sales you influenced • Flagging of feature requests, product issues, or recurring objections so we can improve listings If you have previous ecommerce or concierge-style experience, especially on Shopify, tell me about it along with metrics you achieved. Looking forward to working together to turn more browsers into happy buyers.