Discreet Social Media Inbox Assistant

I’m looking for a reliable virtual assistant to quietly take over day-to-day customer conversations in my Instagram and Facebook Messenger inboxes. You will step in as the brand’s voice, replying fully to each customer so they feel they’re speaking directly with us, not a third party. Here’s what success looks like: • Monitor both platforms throughout the day and keep response times tight. • Follow my voice guidelines and product FAQs to resolve questions, close sales, and handle basic support issues without needing to loop me in. • Escalate only the rare edge-case that falls outside the playbook, so I’m never blindsided. • Keep a simple running log of notable interactions so I can spot trends and track conversions. Discretion is critical; our audience should never know you’re an external assistant. If you have a track record managing brand DMs, excellent written English, and a knack for turning inquiries into happy customers, let’s talk.