Incident Response Analyst II

Knowledge, Skills & Abilities: Incident & Problem Management Analysts are responsible for the full lifecycle of incident management, from detection through to resolution and root cause analysis (RCA). This includes acting as incident commanders, maintaining SLAs, documenting actions, and providing insights to support continuous improvement efforts across teams and systems. ● Investigate, report, and respond to alerts, incident response (war room, remote bridges). ● Respond to incidents and crit…