Senior CX Analytics Scientist — End-to-End Impact

GoTyme ZA (South Africa) seeks a data science professional to own end-to-end CX analytics projects, from data prep through modelling and stakeholder communication. You will analyze customer, transactional, call centre and feedback data to reveal drivers of satisfaction and demand, and lead experiments to improve service outcomes.

Responsibilities

include developing features from structured and unstructured data, building predictive models, and setting analytical standards with governance for J-…