Quality Assurance Team Leader – Customer Experience @ Antal

Experience in QA, Compliance, Complaints or a similar role within financial services or another regulated environment. Previous experience managing or mentoring others. Good understanding of financial services regulation, Consumer Duty and conduct risk. Strong analytical, reporting and investigation skills. Excellent written English and strong attention to detail. Confidence to challenge and defend QA standards. Interest in working with AI-assisted QA tools such as ScoreBuddy.

Nice to have

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