Customer Care Specialist - Inbound/Outbound Support

Kabstrading Co. is seeking a customer service professional in Durban to handle high volumes of inbound and outbound calls from our client base. You will follow scripts, identify needs, clarify information, research issues, and offer effective solutions or alternatives.

The role

requires strong phone and verbal communication skills, active listening, and the ability to adapt to different personalities. Upselling opportunities should be seized where appropriate to enhance customer satisfaction an…