Manager (Service Strategy & Design)

What the role is: You play a key role in shaping and improving the service experience for pre-enlistees (PEs) and their parents across Central Manpower Base's (CMPB) service channels. Using user research, data and service design methods, you will uncover user needs and pain points and translate these insights into practical service strategies and solutions. What you will be working on: Conduct user research and apply service design methods to uncover user needs and pain points across CMPB's ser…