EST Customer Support & Admin

I need a reliable virtual assistant who can keep my inbox—and my customers—under control during CAD. Eastern Time business hours. You’ll work directly in Outlook & QUO, replying to both customer-support and sales-inquiry emails. I’ll share clear written guidelines so you’ll always know our preferred tone, policies, and escalation paths; your job is to adapt those guidelines to each conversation so every reply feels personal and professional. Beyond the inbox, you’ll keep an eye on our cloud-based call-monitoring software. When a call comes in you’ll note key details, route messages to the right teammate, or return a quick email follow-up if needed. Consistent, error-free English—both written and spoken—is essential because you will be representing the company’s voice. Success here means: • All customer and sales emails receive a well-structured response within the agreed SLA. • Call notifications are logged or escalated in real time. • Tone and content align with the guidelines I provide. If you’re comfortable working independently, can stay responsive throughout the EST workday, and take pride in clear, friendly communication, I’d love to hear how you can keep our customer interactions running smoothly.