Discreet Multi-Channel Inbox Virtual Assistant

We’re looking for a dependable, discreet virtual assistant to help Jupiter House keep up with messages coming through our business inboxes. Messages currently arrive through multiple email addresses, Facebook, Instagram, TikTok, and our business text line. We need someone who can review these channels regularly, identify what needs attention, and help us respond to new inquiries. This role involves access to confidential business and client communications, as well as the back ends of designated business accounts. Discretion, good judgment, and a proven record of handling sensitive business communications are essential. Access will be provided through appropriate account permissions. **What you’ll do** - Review messages across our designated business inboxes on an agreed schedule each week. - Identify urgent messages, client requests, new business leads, and items that need a decision or response from one of our co-founders. - Send us a concise summary of important messages and any follow-up needed. - Organize or flag messages using an agreed system so we can see what is new, urgent, awaiting our response, or resolved. - For appropriate social media inquiries and potential leads, start the conversation using response guidelines and templates we provide. - Ask basic follow-up questions to understand what the person is looking for, then pass qualified leads to us. - Keep a simple record of leads and follow-up status. **What we’ll provide** We’ll identify the inboxes and channels to monitor, explain how we want messages categorized, and provide response templates, lead questions, and escalation instructions. **When to involve us** Some messages need a co-founder’s attention, including client decisions, detailed project questions, pricing or contract discussions, sensitive issues, complaints, and anything outside the response guidance. Please flag these for us rather than making commitments or guessing at an answer. **What we’re looking for** - Experience as a virtual assistant, inbox manager, customer support assistant, or lead coordinator. - A demonstrated history of doing similar work for multiple clients or over an extended period. - Strong Freelancer reviews, repeat-client work, references, or other relevant evidence of reliability and trustworthiness. - Excellent written communication and sound judgment about when to respond or escalate. - Strong organization, follow-through, and attention to detail. - Discretion and care when handling business and client communications. - Availability for ongoing weekly work. When applying, please describe similar work you’ve done, how long you supported those clients, and the kinds of inboxes or account access you were trusted to manage. You may share relevant Freelancer reviews, repeat-client history, references, or certificates, but please don’t disclose confidential client information. Also include the hours or review schedule you recommend for this workload and your pricing structure. We expect to refine the process together during the first few weeks.