Medical Center Call & Billing Aid

I need a reliable assistant who can keep our phone lines clear, book appointments on the first call, and jump straight into insurance follow-ups without hand-holding. You will handle a steady mix of new and existing patients, so switching smoothly between first-time intake questions and quick rescheduling requests is essential. After each call, enter concise notes in our EHR and flag anything the clinical team must see. On the billing side, I’ll count on you to track claim status, investigate payment delays, and confirm patient coverage or benefits directly with the insurance reps. Accuracy here protects our cash flow, so you must be comfortable pressing for clear answers and documenting them in the account. Your day will revolve around: • Promptly answering inbound calls, scheduling or changing appointments right inside our practice management system. • Calling carriers to verify benefits or chase delayed payments, then updating the ledger so our biller sees the latest status. • Maintaining calm, courteous communication that reflects our brand and keeps patients coming back. Fluency in English, confident phone etiquette, and familiarity with basic EHR / practice management tools are must-haves. If you’ve worked in a medical office or billing department before, you’ll ramp up quickly. Let me know your availability and the phone or software platforms you already know, and we can set up a short test shift to get started.