MedEquip Service Management Application -- 2

Development of Medical Equipment Field Service Management Application We are looking for an experienced web/mobile application developer to build an application for managing field service activities related to medical instruments. Project Objective We need an application that helps our company manage the complete service process for medical instruments, including installation, preventive maintenance, breakdown service, engineer assignment, service reports, and customer/equipment records. Main Features Required 1. Customer Management Customer/hospital/diagnostic center registration Customer contact details Site/location details Multiple instruments under one customer Service history 2. Medical Instrument Management Instrument name and model Serial number Installation date Warranty/AMC information Customer/site location Service history Next preventive maintenance due date 3. Service Request / Ticket Management Create new service request Breakdown / installation / preventive maintenance / inspection categories Service request number Customer and instrument details Problem description Priority Date and time Service status Example statuses: New → Assigned → In Progress → Completed → Closed 4. Field Engineer Management Engineer registration Contact details Skills/expertise Assigned service requests Engineer availability Service history 5. Engineer Assignment Admin should be able to assign a service request to a particular engineer. The engineer should receive the assignment through the application and be able to view: Customer details Instrument details Location Complaint/service request Scheduled date and time Service instructions 6. Mobile Application for Engineer The field engineer should be able to: Login View assigned jobs Accept/reject assignments View customer location Start service Enter service details Add photographs Add spare parts used Enter observations Record parts replaced Complete the service report Capture customer signature Submit the report 7. Service Report After completion, the application should generate a service report containing: Customer information Instrument information Engineer information Service request number Complaint Work performed Parts used/replaced Service date Start/end time Engineer remarks Customer remarks Customer signature Engineer signature Photographs, if applicable The report should be downloadable/shared as a PDF. 8. Dashboard Admin dashboard should display: Total instruments Total customers Open service requests Completed service requests Pending assignments Engineer-wise jobs Installation status Preventive maintenance due Warranty/AMC status 9. Notifications Notifications should be provided for: New service request Engineer assignment Scheduled service Pending service Completed service Preventive maintenance due 10. Admin Panel An administrator should be able to manage: Customers Instruments Engineers Service requests Assignments Service reports Spare parts Users and permissions Reports Technology We are open to suggestions regarding the technology stack. Please recommend a suitable architecture for: Web-based Admin Panel Android/iOS mobile application or cross-platform mobile app Backend/API Database Cloud hosting PDF report generation Notifications Important Requirements The application should be: User-friendly Secure Scalable Mobile responsive Easy to maintain Designed with proper user roles and permissions Capable of maintaining complete service history User Roles Initially, we expect the following roles: Admin Service Manager Field Service Engineer Customer/User (optional, to be discussed) Deliverables The developer/team should provide: UI/UX design Web admin application Mobile application Backend/API Database Source code Deployment Documentation Testing Bug fixing after delivery Proposal Requirements When applying, please provide: Previous experience with similar field-service applications Examples/portfolio of completed applications Recommended technology stack Estimated development timeline Total project cost Development milestones Post-development support period Details of any third-party services/licenses required We prefer developers who have previously developed field service management, medical equipment service, asset management, CRM, or technician management applications. The project can be developed in phases, starting with the core service-request and engineer-management functionality.