Office Receptionist Call & Email

I need a reliable receptionist for our office building whose primary focus will be answering incoming phone calls and responding to emails. You’ll be the first point of contact for clients and partners, so clear communication, a pleasant manner, and impeccable attention to detail are essential. Day-to-day, you will: • Pick up all incoming calls promptly, route them to the right team member, or take concise messages when needed. • Monitor the main inbox, reply with agreed-upon templates or escalate messages that require specialist input. • Keep a simple log of calls and email inquiries so we can track response times and common questions. Everything else—visitor check-ins, deliveries, meeting rooms—is handled by other staff, so your sole focus remains on seamless call and email handling. Deliverables for this role: • Consistently answered calls during business hours with accurate message taking. • Inbox managed to “zero” by end of day, with unanswered items flagged to the right person. • Weekly summary report of call volumes and common email topics. If you have previous front-desk or virtual receptionist experience and a confident phone presence, I’d love to hear how you can keep our office communication flowing smoothly.