Logistics Customer Service Support Needed

I’m looking for a customer-focused professional to become the first point of contact for my logistics and shipping customers. You will handle incoming questions, track down answers quickly, and turn potential frustrations into positive experiences. Scope of work • Handle customer inquiries by phone, email, and live chat—routing each issue to the right internal team when necessary. • Resolve complaints professionally, documenting the root cause and the final resolution in our CRM. • Keep customers updated on shipment status, delivery timelines, and any service interruptions. • Escalate urgent or recurring issues so we can address process gaps. What I value • Clear, friendly communication that never offends or frustrates the customer. • Reliability—show up on time, follow through on every ticket, and keep me informed of progress. • A quick learner who can grasp our workflows, freight terminology, and software tools with minimal hand-holding. Tools you’ll touch regularly include email clients, VoIP/soft-phone software, live-chat dashboards, and our cloud-based CRM. If you already have logistics support experience, great; if not, bring a strong customer-service track record and the ability to absorb new information fast. Deliverables • Daily log of inquiries handled and their status. • Weekly summary report highlighting resolved complaints, open issues, and any process improvement ideas. If you thrive on helping people and can keep your cool when shipments go sideways, I’d love to hear how you can support my customers.