Community Operations Lead

About the Role

We're an early-stage ambient AI startup building a continuous system of context, memory, and intelligence designed to integrate seamlessly into daily life — helping people offload routine tasks and stay more focused on what matters. We're looking for a Community Operations Lead to build and own our community presence from the ground up. This is a zero-to-one role. You'll be a key, visible figure within the community itself, working directly with company leadership to define and shape the role as the work surfaces. If you thrive without a pre-built playbook and love turning engaged early users into true product evangelists, this is for you.

What You'll Do

Build and run community presence across the platforms where early users are active (Discord, X, and others). Own moderation, engagement, and day-to-day community operations — including resolving conflicts and driving meaningful participation. Coordinate community events and touchpoints, both digital and in-person. Partner with product and research teams to leverage the community for UX research and user studies. Partner with Go-to-Market to execute coordinated campaigns with the most dedicated users and convert power users into product evangelists. Define operational scope and build processes for community programs in a fast-moving, ambiguous environment. Work directly with senior leadership to shape the direction of this function as it evolves. What We're Looking For Must-haves: 2+ years of experience in community operations or management roles, building or growing online communities for B2C or prosumer products . Demonstrated experience building community operations and engagement strategies from scratch in early-stage environments — without established playbooks. Hands-on experience moderating communities across platforms such as Discord and X , including resolving user conflicts and sustaining active engagement. Experience partnering cross-functionally with product, research, or GTM teams to surface community insights or run coordinated user campaigns. Experience coordinating community events and digital touchpoints. Operationally sharp — comfortable defining scope and building processes in ambiguous, rapidly changing environments. Independently capable of making judgment calls and representing the brand publicly with confidence.

Nice to have

Experience coordinating in-person (IRL) community events. Multilingual capabilities for engaging with international community members. Background in consumer technology, hardware, or AI product communities.

Compensation

& Benefits Compensation details have not been specified for this role. We're happy to discuss range during the interview process based on your experience and background. Please note: Visa sponsorship is not available for this position. Location This is an on-site or hybrid role . Fully remote candidates are not a fit at this stage. Specific location details will be shared during the interview process. Find more English Speaking Jobs in United Kingdom on Arbeitnow