Founding Operations & Customer Success Lead

About the Role

This is a rare opportunity to join a fast-growing B2B SaaS startup in the AI content space as their first dedicated Operations & Customer Success hire . You'll work directly alongside the founders, owning the full post-sales journey for a portfolio of 40+ enterprise and mid-market clients across 14+ industries. The company's product sits at the cutting edge of AI Visibility / Answer Engine Optimisation (AEO/GEO) — helping brands surface in AI-generated answers on platforms like ChatGPT, Perplexity, and Google AI Overviews. This is a founding-team-level role with real equity upside and the scope to shape how the company scales its operations and client relationships from the ground up.

What You'll Do

Own onboarding for new B2B clients, ensuring a smooth, high-quality experience from day one Manage and grow relationships across a portfolio of 40+ clients, acting as their primary point of contact Identify expansion and upsell opportunities within the existing client base Build and improve repeatable processes for customer success, onboarding, and operational workflows Work hand-in-hand with the founders on product feedback loops, process improvements, and strategic client initiatives Track key customer health metrics and proactively address churn risks Contribute to internal tooling and documentation to support the team as it scales What We're Looking For Required: Strong ownership mindset — you take initiative, operate autonomously, and follow through Comfortable working in an early-stage, fast-moving environment with direct founder collaboration Excellent communicator with the ability to build trust with B2B clients Eligible to work in Germany without visa sponsorship Able to work on-site in Munich or Hamburg (remote work is not available for this role) Nice to have: 0–5 years of experience in customer success, operations, consulting, or a similar client-facing role Background at a consulting firm (e.g. strategy, management, or tech consulting) or a B2B SaaS company Familiarity with AI, content marketing, or SEO/AEO landscapes Experience building or improving operational processes from scratch Compensation & Benefits Base salary: €70,000 per year Equity: 0.25–0.75% VSOP (virtual stock options), depending on profile and experience Direct exposure to founders and meaningful strategic input from day one High-growth trajectory with opportunity to build and lead a team over time Location On-site role — based in Munich or Hamburg, Germany Remote work is not available for this position Visa sponsorship is not available — applicants must have the existing right to work in Germany Find Jobs in United Kingdom on Arbeitnow