Senior Manager, Research and Technology Enablement

Harbor is seeking a Senior Manager, Research & Technology Enablement to help law firm library and research departments get real value from AI. This is a client-facing advisory role. You will work alongside research leaders, librarians, and practice teams to understand how they work today, identify where AI can make a meaningful difference, and help them design, test, and adopt AI-enabled research workflows that their lawyers can trust.

A big part of the role is working with legal technology and content vendors on their AI offerings. You will get to know their products in depth, keep on top of what is changing, and act as a practical bridge between vendor capability and what clients actually need. You will also help build AI fluency within Harbor’s own research and intelligence teams so we can bring that expertise to every client we support.

This is a fully remote role that can be worked from anywhere in the United States, United Kingdom, or Canada. Some travel to client sites and industry events may be required.

Responsibilities

Client AI Enablement

Act as a trusted advisor to library and research department leaders on AI adoption, readiness, and responsible use

Lead discovery with clients, including stakeholder interviews and workflow mapping, to identify and prioritize the research use cases where AI will have the most impact

Design AI-enabled research workflows and agents, pairing each use case with the right tool in the client’s existing AI toolkit

Build in clear verification and human review steps so AI-assisted research meets professional and risk standards

Coordinate testing with client users, gather feedback, and refine workflows before wider rollout

Lead client presentations, demos, and workshops, and support proposal and scoping conversations for new enablement work

Vendor Partnership & AI Product Insight

Build strong working relationships with legal research and AI vendors, including product, engineering, and client success teams

Develop deep, hands-on knowledge of vendor AI offerings such as generative AI research assistants, agents, and workflow tools

Work with vendors on behalf of clients to clarify roles in workflow build, raise product gaps, and influence roadmap fixes

Track and translate vendor product updates into clear, practical guidance for clients and internal teams

Represent Harbor at vendor briefings, partner programmes, and industry events

Training, Adoption & Post-Launch Support

Develop and deliver AI training for research teams and lawyers, including live sessions, quick-start guides, how-to videos, and office hours

Create repeatable launch playbooks that help clients roll out new AI platforms with confidence

Provide ongoing support after go-live, filling the gap that vendors often leave after initial rollout training

Help clients measure adoption and value so they can show the return on their AI investments

Building Harbor’s AI Capability

Lead AI and platform training for Harbor’s research and intelligence teams, from foundational skills to advanced use

Develop internal guidance on the responsible use of AI tools in client work

Capture what we learn from client engagements and turn it into reusable methods, templates, and service offerings

Contribute to Harbor thought leadership on AI and the evolving role of research and knowledge teams

Qualifications

Master’s degree in Library and Information Science (MLIS), JD, or other relevant advanced degree preferred

Significant experience in legal research, knowledge management, or information services within a law firm, professional services, or corporate legal environment

Hands-on experience with generative AI legal tools such as Harvey, Legora, CoCounsel, Lexis+ AI, or Westlaw AI-Assisted Research, including designing or testing AI-enabled workflows

Deep familiarity with legal and business research platforms such as Westlaw, LexisNexis, and Bloomberg Law

Proven experience in a client-facing advisory, consulting, or service delivery role, with the confidence to engage partners, department heads, and innovation leaders

Experience working with vendors on product implementation, feedback, or partnership programmes

Strong track record designing and delivering training and driving adoption of new technology

Ability to map processes and translate how people work into clear, practical workflow designs

Excellent communication and presentation skills, with the ability to explain complex technology in plain language

Strong project management skills and comfort managing multiple client engagements at once

About Us

Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 900+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem. Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.

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