Reservations Agent | Crowne Plaza Auckland

About the role

As a Reservations Agent at Crowne Plaza Auckland, you will play a key role in creating seamless guest experiences from the moment a booking enquiry is received through to arrival. Responsible for managing both FIT and group reservations, you will deliver exceptional service in line with Crowne Plaza brand standards while maximising revenue opportunities and guest satisfaction. This role works across all Front Office areas, including Reception and Concierge when required, supporti…