Senior Director - Contact Centre Operations

We're Hiring | Senior Director – Contact Centre Operations | Bangalore Are you a seasoned Contact Centre leader with a passion for operational excellence, transformation, and people leadership? Location: Bangalore Shift: US Shift Work Model: 5 Days Work From Office Key Responsibilities: ✅ Lead large-scale blended contact center operations (Inbound, Outbound & Chat) ✅ Drive service delivery excellence, SLA governance, quality, CSAT & NPS performance ✅ Build and lead operational transformatio…