ITSM Service Delivery Manager (Incident, Request & Queue Management)

Job Description: ITSM Service Delivery Manager (Incident, Request & Queue Management) Client: Marken Department: IT Service Management (ITSM) Reports To: IT Service Delivery Head / Operations Manager Employment Type: Full-Time Job Summary We are looking for a detail-oriented and proactive ITSM Service Delivery Manager to own end-to-end queue management across Incident, Request, Problem, and Change processes. The ideal candidate will ensure tickets are triaged, assigned, and resolved within SLA,…