Client-Facing Service Delivery Lead — ITIL & PM Oversight

NCS Pte Ltd seeks an experienced Service Manager to join the service delivery team in Singapore. You will manage contracts, lead service operations, and act as the key liaison with clients, vendors, and internal teams to ensure project success and financial health. You will drive continuous improvement across service delivery, oversee SLA adherence, and contribute to presales support where needed, while mentoring junior staff and shaping performance metrics. J-18808-Ljbffr