Team Leader: Customer call centre

Qualifications

and Experience Bachelors Degree or Advanced Diploma in Communications, Marketing, Customer Care, or a related qualification. A call centre qualification will be an advantage. At least five (5) years of relevant experience in a call centre-related environment, of which at least two (2) years must be at a supervisory level. Technical and Behavioural Competencies Required Planning, organising, and coordinating. Personal mastery. Judgement and decision-making. Ethics and values. Clie…