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Customer Voice Lead

Chubb

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placeAuckland, North Island home_work现场 schedule全职 assignment长期 labelCustomer Services Jobs public聚合职位 · NZ

event发布于 2026年10月13日 · verified我们于 2026年10月20日 确认该职位仍然有效

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职位介绍

Description About the role Here at Chubb Life NZ we are on a journey to be number one in market. Getting there takes more than resolving complaints well. It means understanding why they keep happening and solving at the root cause. That's what this role is for. As Customer Voice Lead you'll pull together complaints, NPS and rNPS, Medallia feedback, claims friction, QA, vulnerable customer data, Internal Audit and Risk Assurance results into one clear view of where customers are getting stuck. T…

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