Business Process Lead, Order to Cash

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.

We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.

At Kaseya, we don't just raise the bar. We build it.

Position Summary

The Business Process Lead, Order to Cash owns the end-to-end design of the business processes that run from order acceptance through cash collection and recognized revenue. This role is the connective tissue between the business stakeholders who operate these processes and the technology teams that build supporting systems, and is accountable for the detailed capability decomposition of this value stream. Process design decisions in this role have direct consequences for billing accuracy, revenue recognition, and financial reporting integrity, and the role carries a corresponding financial control responsibility.

Importantly, this role owns the business capabilities in this value stream — their definition, design, decomposition, and governance — in close partnership with the business teams that operate the underlying functions day to day. It does not own those functions themselves; success depends on heavy partnership with business and technology leads rather than on direct authority. This is a hands-on, individual-contributor role: the person hired personally facilitates working sessions, maps processes, writes requirements, and stays engaged through delivery and adoption. It also sits within a newly created function whose operating model and standards are still being defined, giving the person hired real influence over how the broader practice takes shape.

The role

holds several formal agreements with peer process owners covering shared boundaries, and maintaining those agreements is a core, ongoing part of the job rather than an occasional task.

Key Responsibilities

• Own and continuously maintain a detailed (L2/L3) decomposition of order and subscription management, software provisioning and fulfillment, usage consumption and rating, billing and invoicing, invoice-to-cash, and revenue recognition capabilities, keeping documentation accurate as the operating model and systems landscape evolve, and using standards shared across the Business Process Lead team.

• Facilitate structured working sessions with business stakeholders across this value stream to document how processes work today and design how they should work going forward, producing process maps, documented decisions, and requirements a technical team can act on without extensive follow-up.

• Translate future-state process designs into system requirements, partner with Product Owners and Engineering Leads through design, build, and testing, and confirm that what gets delivered reflects the intended process design.

• Support two parallel delivery tracks — current, in-production systems and the next-generation platform build — correctly identifying which track an incoming request belongs to, and ensuring lessons learned in day-to-day operations are reflected back into documentation and forward-looking design work.

• Own change management, enablement, and adoption for process changes in this value stream — stakeholder impact assessment, readiness planning, training materials, and post-launch verification that new processes are being used as intended — and define and report the process performance metrics that show whether they are working.

• Hold and maintain documented agreements at shared boundaries with peer Business Process Leads, so handoffs between value streams are explicitly agreed rather than assumed.

• Own the capability design for software provisioning and fulfillment — manual provisioning, provisioning error handling, feature enablement, software suspension and reinstatement, and trial extension — partnering with the teams who operate those processes.

• Own the capability design for usage consumption and rating, including overage management and how rated usage flows into billing and revenue treatment.

Required Qualifications

• Working knowledge of revenue recognition standards (ASC 606) and subscription billing mechanics, with the demonstrated ability to reason independently through how a mid-contract order change flows to invoicing, revenue schedules, and unbilled or deferred revenue balances. This is a firm screening requirement given the financial control responsibilities of the role, not a general preference.

• 5+ years of experience in business process design, business analysis, business architecture, or operations in a relevant domain.

• Demonstrated experience decomposing business capabilities into detailed, multi-level structures.

• Strong facilitation skills with cross-functional business stakeholders, including experience working at a director level, and comfort holding formal cross-functional agreements with peer process owners rather than treating a boundary handoff as a one-time conversation.

• Experience translating business proce