Zendesk Setup & Configuration

I’m a Zendesk Partner rolling out new and refreshed instances for a portfolio of clients and need hands-on support with full system setup and configuration. Each engagement starts with a clean or nearly-clean account; what’s missing is the detailed build-out of the ticketing system, branded customer portal, and searchable knowledge base so that everything works seamlessly from day one. You’ll be diving straight into account provisioning, defining user roles and groups, creating views, macros, triggers and automations, then shaping the Help Center so articles surface naturally and permissions align with our support tiers. Once that foundation is solid, the job moves to styling the customer portal to match client branding and making sure workflows route tickets correctly across email, chat and web forms. Because my clients vary in size and complexity, a repeatable yet flexible approach is critical; documentation and clear hand-off notes are part of the deliverable. Acceptance criteria • Ticketing, portal and knowledge base fully configured, tested and live • Triggers, automations and SLAs validated with sample tickets • Help Center theme customised and responsive • Admin guide outlining key settings, workflows and how to adjust them Experience with Zendesk Support, Guide, and the latest admin interface is essential so the work scales smoothly across multiple client accounts.