Customer Relations & Operations Executive

Looking for a Freelance Customer Relationship & Operations Executive Brand: Nushka by Radhika Location: Preferably Delhi NCR Engagement: part time/full time with potential for a long-term association. Nushka by Radhika is a growing homegrown skincare brand, and I’m looking for someone organised and proactive to help manage customer relationships and day-to-day business operations.

Responsibilities

• Maintain customer databases and purchase records. • Follow up with exhibition customers and existing buyers to encourage repeat orders. • Manage orders coming through WhatsApp, Instagram, our website, and resellers. • Handle invoicing, payment tracking, and delivery coordination. • Maintain order trackers and coordinate with resellers across cities. • Provide regular updates on orders, payments, and customer follow-ups. What I’m looking for: Someone with strong organisational and communication skills, proficiency in Google Sheets/Excel, and experience in e-commerce operations or customer relationship management. To apply: Please share your relevant experience, availability, and expected fee. I’m looking for someone who can take ownership, bring structure to our operations, and help us build lasting customer relationships.