Senior Consultant/Manager, Platforms (Front Office Transformation)

About Baringa

Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation. Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors. Certified as a

Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World’s Best Management Consulting Firms. Our Front Office Transformation practice are looking for

experienced consultants to join the team.

Our Digital & Technology team are hiring highly motivated and talented individuals to help our clients shape and delivery their Front Office Transformation using platforms such as Salesforce , ServiceNow, Dynamics and Braze. Our team are passionate about helping clients define and realise the outcomes that will transform their business from a strategy , proposition, procurement, commercial, cultural and organisational perspective.

What you will be doing

You will be joining our small but perfectly formed practice who are passionate about how platform technology can accelerate our clients modernisation and transformation agenda. You will be involved in helping clients understand what makes their customers tick by:

Shape Front Office transformation strategies by helping clients understand customer, colleague and stakeholder needs, defining growth ambitions and translating these into customer, CRM, AI, sales, service and marketing strategies enabled by Salesforce, ServiceNow and adjacent technologies.

Design future customer and colleague experiences by facilitating executive and cross-functional co-creation, developing customer journeys, service propositions, operating models and transformation roadmaps that create measurable business value.

Define and mobilise transformation programmes by shaping governance, delivery approaches, business cases and procurement activities, helping clients select and maximise the value of Salesforce, ServiceNow and wider front office technologies.

Lead complex business and technology transformations by bringing together multidisciplinary teams across customer experience, CRM, service operations, AI, data, architecture and ecosystem partners to successfully deliver strategic outcomes.

Unlock the value of customer data, AI and automation by helping organisations harness platforms such as Salesforce Data Cloud, A gentforce and ServiceNow to create more intelligent, personalised and efficient customer and employee experiences.

Act as a trusted advisor to senior stakeholders , providing leadership across strategy, product ownership and transformation delivery and roadmaps while ensuring customer, colleague and commercial outcomes remain at the centre of decision-making.

Contribute to the growth of Baringa's Front Office Transformation practice through thought leadership, proposition development, alliance management, recruitment and capability building across Salesforce, ServiceNow and emerging front office technologies.

Your skills and experience

You will bring a diverse mix of Front Office understanding including design, implementation and functional expertise of one or more platforms such as Salesforce, ServiceNow or Braze.

Deep experience in relevant design across business, technology and data capabilities.

Functional leads who have a deep understanding of how Salesforce can underpin the modernisation of a client’s business as part their Front Office & Digital Transformation agenda.

Demonstrating curiosity and creativity in how platform technologies and AI can accelerate and bring value to our clients.

What a career at Baringa will give you

Putting People First. Baringa is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include:

Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service.

Flexible Working: We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave.

Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us.

Wellbeing Fund: We want to enco