Senior Consultant - Senior Manager, Water

About Baringa

Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation. Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors. Certified as a

Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World’s Best Management Consulting Firms. Our Water practice are looking for experienced Senior Consultants to Senior Managers to join the team.

Our Retail, Networks and Water division helps regulated utilities and adjacent organisations improve performance, deliver transformation, and strengthen outcomes for customers. We’re at the heart of these industries, driving meaningful and lasting improvement.

This is an incredibly important period for our Water clients.

Following final determinations, we expect a sustained

period of

significant

transformation

set against the context of rising bills and increasing customer financial vulnerability.

As we already work with most of these organisations, Baringa is well positioned to help Water Retailers to successfully plan for and navigate these challenges.

Within our Water practice, the Water Retail and Customer Value and Affordability team supports clients to protect their most financially vulnerable customers whilst improving value across the customer lifecycle, with a focus on billing and revenue improvement, debt and affordability, and operational effectiveness in customer-facing functions.

What you will be doing

Helping clients to understand their customers

holistically, and how

those that are most in need can be supported

Work with clients

on their major strategic transformation programmes

to

improve their

customer,

debt,

billing

and revenue outcomes

through

senior strategic advice

and thought leadership,

data-driven diagnosis,

process

and journey improvement.

Support or lead benchmarking and performance reviews, helping clients understand how they compare to peers and where to prioritise action.

Take a leading role in

customer and operational transformation programmes, supporting planning, governance, risk

management

and senior stakeholder engagement.

Develop and apply analytical insight, including segmentation, forecasting and KPI reporting, to support better decisions and track impact.

Work alongside technology and system change, helping ensure business requirements are clear and operational outcomes are delivered.

Contribute to business development, including proposals, client conversations, thought leadership or reusable assets in Water Retail and Customer Value Assurance.

You will take on responsibility in line with your experience:

as a Senior Consultant, owning end‑to‑end workstreams and managing day‑to‑day client delivery

as a

Manager

or Senior Manager, leading workstreams or engagements, managing teams, and taking accountability for outcomes,

quality

and client relationships

Your skills and experience

Must Haves Experience working in customer value, debt, billing, revenue

assurance

or affordability

, within water retail

operations, with a solid understanding of the underlying processes, common

issues

and levers.

You’ve

supported or delivered billing or revenue improvement initiatives, such as

identifying

revenue leakage, improving collections performance, or strengthening controls and governance.

Experience using data and analysis to diagnose problems, build insight, and support clear recommendations and decisions.

You’ve

delivered process improvement or operating model work in customer or revenue-focused functions, with an emphasis on practical, implementable change.

You will have worked with a range of stakeholders across operations, finance, digital and data teams, and can communicate confidently at

different levels

of an organisation.

You’ve

produced clear, structured client-facing outputs, including analysis,

slides

or written recommendations, with strong attention to quality and narrative.

Nice to Have

You’ve

contributed to, or led parts of, customer or operational transformation programmes, with exposure to planning, governance, risk

management

and delivery tracking.

Experience working alongside billing, customer relationship

management

or collections system change, and understand how systems and operations interact.

You’ve

contributed to proposals,

pitches

or internal proposition development, helping articulate client problems, solution

approaches

and value