Matriculates/ Grade 11

Implement a customer service policy for the organization. Ensure efficient and prompt handling of all Customers’ inquiries / complaints whether relayed by phone, letter, e-mail or in person Ensure Implemented customer-service standards are followed; respond promptly to customer inquiries; and resolve problems and complaints; Keep detailed records of customer interactions and transactions, record details of inquiries, comments, complaints, and of actions taken Prepare daily, weekly, and monthly …