Customer Care Coordinator: E-Commerce and Concept Store

Duties and responsibilities: E-Commerce Customer Care: Respond promptly to Gorgias Live Chat and email queries before and after purchase Resolve all customer issues from start to finish, ensuring a positive experience Adhere to customer care SOPs Arrange and process customer returns/exchanges, coordinating with warehouse and Ops Administrator Escalate non-standard return issues to Operations Manager for resolution E-Commerce Returns: Coordinate online return/exchange collections. Keep customers…