Guest Service Agent/ Receptionist

Tasks and Responsibilities • Welcome and assist guests with check-in, check-out, emails and general enquiries.• Manage reservations and support the day-to-day operation of the Front Office.• Handle guest requests, concerns, and service recovery in a professional and timely manner.• Work independently during assigned shifts to ensure smooth hotel operations and work collaboratively with the maintenance and housekeeping team. • Assist guests with luggage and other guest service duties as required…