Customer Support Agent (x2)

ADVERTISEMENT Customer Support Agent (X2) Job Grade: P12 Ref no: C140002 Job Purpose: Provides customer support via webchat. Serves as the primary point of contact for customer inquiries, providing information on the Commission’s products and services. Handles and resolves issues related to transactions, product knowledge and specifications, and general questions about the Commission. Identifies product or service-related problems and escalates technical issues to the relevant departments for f…