Customer Support Specialist

Key Responsibilities Handle customer queries through calls, emails, and chat. Assist customers with queries related to loans, repayments, accounts, transactions, and KYC. Understand customer concerns and provide appropriate solutions. Resolve complaints within the defined timelines. Follow up on pending or unresolved customer issues. Maintain accurate records of customer interactions and complaints. Coordinate with internal teams for timely issue resolution. Escalate complex issues to the conce…