Sr Customer Support Manager

About the Role

We are hiring a Senior Customer Support Manager to oversee day-to-day workflows, manage complex cross-functional initiatives, and ensure we deliver exceptional experiences to our customers within a fast-growing international luxury watch marketplace. This is a senior-level leadership role intended for a customer support expert with a proven track record managing operations and leading teams in fast-paced environments. You will own the day-to-day performance of the support team, r…