Head of Operations

Sandton, Johannesburg (hybrid) full time Operations Reports to: CEO About the role Lead the operational backbone of e-Rele, overseeing provider onboarding, customer support and quality assurance.

Responsibilities

Manage provider recruitment, vetting and onboarding Oversee the customer support team and escalations Drive quality assurance and operational efficiency Develop and refine operational processes Manage provider retention and performance Requirements 5 years of operations management expe…