Team Lead – BPO ( Inbound Voice Process)

Team Lead – BPO ( Inbound Voice Process) Minimum 5 years of experience in any BPO Inbound Voice with 2 years in Team handling (Mandatory) Location: Infopark, Kakkanad, Kochi Shift: Night Shift (Monday–Friday) Salary: Up to ₹ 8 LPA Education: Bachelor's Degree Mandatory Responsibilities Monitor daily call performance, quality, and productivity of the team Ensure SLA, KPI, and client targets are consistently achieved Conduct regular coaching sessions, call audits, and performance reviews Handle c…