Service Desk Team Leader

Key Responsibilities: Lead and supervise day-to-day Service Desk operations. Manage support resources, workloads, escalations, and service delivery performance. Provide first-line and second-line triage support where required. Ensure incidents, service requests, and user queries are managed effectively and resolved within agreed service levels. Maintain issue, risk, and action logs relating to Service Desk operations. Coordinate with internal technical teams and third-party service providers. M…