IT Support Specialist (Remote Team)

Support Swift Tech Co's growing distributed team with day-to-day IT needs, laptop provisioning, access management, and troubleshooting, entirely remotely, since there's no physical office to walk over to yet.

Responsibilities

• Triage and resolve internal IT tickets for a fully remote team • Manage laptop provisioning, shipping, and offboarding for new and departing staff • Administer Google Workspace or Microsoft 365 access and permissions • Maintain internal documentation for common issues so people can self-serve • Coordinate with vendors for hardware repairs and replacements shipped to employees directly