ELDRA - Senior Care Policies Manual Creation

**ELDRA – Policies & Procedures Development** I am looking for an experienced freelancer to develop a complete **Policies & Procedures Manual for ELDRA**, a senior care company operating in Alberta, Canada. The policies and procedures need to be professional, practical, easy for employees to understand, and specifically tailored to a senior-care/caregiver environment. ### What I need the freelancer to do: * Research relevant **Alberta laws, regulations, standards, and best practices** that apply to our type of senior-care business. * Develop a complete set of **company policies and procedures** for ELDRA. * Make the policies specific to caregivers and employees working with seniors/clients in their homes. * Clearly separate **policies (what ELDRA requires)** from **procedures (how employees should follow the policy)**. * Identify areas where ELDRA may need additional information, forms, or company-specific decisions. * Make the documents professional and ready for ELDRA to review and implement. * Provide editable files, preferably **Microsoft Word**, so ELDRA can make future updates. ### Areas I would like covered include: **Employee & Workplace Policies** * Code of conduct * Professionalism and workplace expectations * Attendance and punctuality * Dress code and appearance * Workplace communication * Confidentiality and privacy * Professional boundaries with clients * Conflict of interest * Gifts and personal relationships with clients * Social media and electronic communication * Use of company technology and ELDRA systems **Client Care Policies** * Client dignity, independence, and respect * Person-centred care * Client rights * Communication with clients and families * Cultural sensitivity and diversity * Personal space and boundaries * Handling complaints and concerns * Client abuse, neglect, and suspected mistreatment * Incident reporting * Emergency situations * Medication-related responsibilities and limitations * Mobility and fall prevention * Infection prevention and control * Hand hygiene * Cleaning and sanitation * Nutrition and food safety * Safe client transfers and lifting * Working safely in a client's home **Safety & Risk Management** * Workplace health and safety * Working alone * Home visit safety * Injury prevention * Emergency procedures * Fire and evacuation procedures * Accident/incident reporting * Exposure to bodily fluids or infectious illness * Unsafe client/home situations * What employees should do when they cannot safely provide care **Administrative Procedures** * Employee onboarding * Training requirements * Reviewing client files/care plans * Documentation and record keeping * Shift procedures * Reporting changes in a client's condition * Communication between caregivers and ELDRA * Use of the ELDRA app/system * Client information handling * Employee performance and disciplinary procedures ### Deliverables I would like the freelancer to provide: 1. A complete **ELDRA Policies & Procedures Manual** 2. Individual policies and procedures organized by topic 3. Employee-friendly procedures/checklists where appropriate 4. Required forms/templates that should accompany the policies, where applicable 5. References/sources used for the research 6. An editable Word version 7. A professionally formatted final version 8. A list of recommendations for any additional policies ELDRA should consider ### Important This is for a real company operating in **Alberta**, so I am looking for someone who will **actually research the applicable Alberta requirements rather than simply provide a generic template**. Please tell me about your experience creating policies and procedures for **healthcare, senior care, home care, caregiving, or similar organizations**. When applying, please provide: * Examples of similar policy/procedure work you have completed * Your estimated timeline * Your price or approximate budget * What research and sources you would use * What you would need from ELDRA to get started The final documents should be practical enough that ELDRA can use them for **employee onboarding, training, daily operations, and ongoing compliance**. **Please note:** The freelancer should clearly identify where ELDRA should obtain legal or professional advice before implementing a policy. The work should not be presented as legal advice.