Remote IT Back Office Coordinator

Remote IT Operations & Back Office Coordinator Industry: IT Infrastructure | Networking | Low Voltage Schedule: Full-Time Remote | U.S. Eastern Time U.S.-based IT infrastructure, networking, structured cabling, and low-voltage company supporting commercial and government customers nationwide. We are seeking an experienced IT Operations & Back Office Coordinator to take ownership of our day-to-day back-office operations. This is not a basic Virtual Assistant position. Our existing processes work but need improvement, standardization, and better organization. We want someone who can learn our business, identify inefficiencies, recommend better processes, and take ownership of implementing them.

Responsibilities

* Manage projects from award through completion, invoicing, and payment * Review SOWs, POs, blueprints, floor plans, and network drawings * Build and review BOMs for IT/networking/low-voltage projects * Source parts and equipment, compare vendors, pricing, availability, and shipping * Coordinate field technicians and subcontractors * Schedule sites and manage project timelines * Book airfare, hotels, rental vehicles, lifts, and other logistics * Track materials, shipments, equipment, and project expenses * Review technician deliverables, photos, test results, and closeout packages * Manage POs, vendor invoices, AP/AR, customer invoicing, and collections * Reconcile receipts, credit cards, expenses, and project costs * Maintain job costing, budgets, and project profitability * Improve workflows, documentation, automation, and internal processes Required Experience * IT infrastructure, networking, telecom, structured cabling, or low voltage * Project management and field-service coordination * Accounting/bookkeeping and job costing * QuickBooks or similar accounting software * Strong Excel and Microsoft 365 skills * BOM creation and technical equipment sourcing * Ability to read blueprints/network drawings * Excellent written and spoken English * Experience working with U.S. businesses * Ability to work full-time U.S. Eastern Time Preferred PMP, CAPM, Project+, CCNA, Network+, ITIL, BICSI, or similar certifications. Experience with ISO 9001, ISO 27001, ISO 45001, SharePoint, Power Automate, and AI productivity tools is a plus. Who We Want We want someone who takes ownership instead of waiting for instructions. If a BOM is wrong, fix it. If documentation is missing, get it. If a completed project has not been invoiced, determine why. If a process is inefficient, recommend and implement a better one. The goal is for this person to become the central owner of TNI’s back-office operations—keeping projects organized, crews moving, costs controlled, invoices flowing, records accurate, and continuously improving how the company operates.