Customer Advisor - Analyst / Operative

Objective Be the 1st point of contact (Level 1 support) for customer requests via phone or e-mail Provide the best possible attendance, answer and/or solution within agreed timescale and determined policies to customer requests in the assigned area of responsibility and/or forward the request to the adequate department Activity Customer Experience 1st level customer support voice, non-voice and any other channels Be the 1st point of contact for customer requests via phone and/or e-mails or any …