Ecommerce Admin, PR & Wholesale Support

My online store is moving quickly and I can’t stay on top of every detail myself anymore. I’d like to hand over three core areas: 1. Customer order support – you’ll process incoming Shopify orders, create shipping labels, track parcels, field questions that arrive through our help-desk inbox, and initiate or follow through on returns and refunds so that every shopper feels looked after. 2. PR outreach – I already have pitch angles; what I need is consistent execution. You’ll research the right journalists, personalise the emails, send the pitch, and record outcomes in a simple Google Sheet so we always know who has been contacted and when a follow-up is due. 3. Wholesale relationship management – new boutiques ask about pricing and existing stockists sometimes go silent. You’ll reach out to fresh leads, follow up with current wholesale customers, and keep notes tidy inside our CRM so no opportunity slips away. Tools you’ll touch daily include Shopify, Gmail, Google Sheets, and (optionally) a lightweight CRM such as HubSpot. Clear written English is essential because every email carries our brand voice. Deliverables each week: • All web orders processed within 24 hours • Customer emails answered within one business day • Up-to-date press contact sheet with status notes • Minimum two follow-ups to each wholesale prospect until we receive a firm yes/no I’ll provide onboarding SOPs, templates, and account access. If you’re organised, responsive, and enjoy mixing customer care with outreach work, let’s get started. Please indicate your experience, your availability (number of hours per week and day/time in EST) and your hourly rate in CAD in order to be considered.