Windows Software Troubleshooting Specialist

I'm seeking an expert to help with software troubleshooting on Windows PCs. I'm experiencing application crashes and system performance issues. Key requirements include: - Expertise in diagnosing and fixing software-related problems on Windows. - Experience with a variety of applications and understanding of performance optimization. - Ability to work remotely and communicate effectively. Ideal candidates should have: - Proven track record in IT support or similar roles. - Strong problem-solving skills. - Relevant certifications or qualifications in Windows support. Please provide your approach and estimated timeline.