AI Voice Order Assistant

I’m looking to create an AI-driven vocal agent that serves as a virtual assistant dedicated to order processing. The assistant will converse naturally with callers, recognize intent, and complete order-related tasks while synchronizing every interaction with our CRM system. What I need it to do • Accept voice input, transcribe it accurately, and respond with clear, human-sounding text-to-speech. • Authenticate or identify the customer, retrieve real-time order status from the CRM, and update or place new orders when requested. • Log conversation details, notes, and any order changes back into the CRM automatically. • Gracefully hand off to a human agent or raise tickets when it detects complex issues it can’t resolve. • Provide concise analytics on call volume, common intents, and completion rates so I can refine scripts over time. Key expectations • Tight, reliable integration with our existing CRM system through its REST/GraphQL APIs. • Modular code that lets me adjust intents, responses, and voice characteristics without redeploying the entire stack. • Clear documentation covering setup, environment variables, endpoint mappings, and escalation logic. If you have experience with conversational AI frameworks (Dialogflow, Rasa, Amazon Lex, or similar), speech recognition, and CRM integrations, this project should feel familiar. I’m aiming for a practical, production-ready assistant that can start handling real customer calls as soon as possible, then be expanded with additional skills later.