Virtual Ophthalmic Assistant

Key Responsibilities Answer ophthalmic technician calls, return patient voicemails, and follow up on outstanding patient requests. Gather and document relevant information about eye symptoms, patient concerns, ocular history, and current medications. Support telephone triage using practice-approved protocols, escalating urgent symptoms and clinical questions to the appropriate clinician. Coordinate appointments based on patient needs, clinical direction, and triage protocols. Process prescripti…