Travel Lead Management System

I run a travel agency that collects enquiries from Google Ads forms, Instagram, Facebook, walk-ins and a small call-centre team. I now need one streamlined lead-management system that captures every enquiry in real time, stores it safely, and tracks its status from first contact through to confirmed booking. A Hindi-speaking developer based in India is essential because my sales staff are most comfortable working in Hindi day to day. Internally, however, we will operate the software in both Hindi and English, so the interface must switch cleanly between the two. The first thing I want to see when a new enquiry arrives is a clear entry in a shared dashboard where my manager can assign or re-assign it to an agent and monitor follow-ups. From there the agent will move the record through stages such as “contacted”, “quotation sent”, “converted” or “lost” while adding notes and reminders. Deliverables • A web-based (mobile-friendly) lead-management application that: – automatically ingests leads from Google, Instagram, Facebook and manual entries for walk-ins or calls – supports Hindi & English throughout the UI – offers a central pipeline view with drag-and-drop assignment and status changes – logs every interaction, reminder and status update with a time-stamp – includes basic reports filtered by source, agent and travel date • Full source code and deployment help on our hosting environment • A brief hand-over session in Hindi for my sales head, plus 30 days of post-launch bug-fix support Please outline in your bid the APIs or tools you will use to pull data from each channel, your preferred tech stack, and how long you need for an MVP. I’m open to PHP/Laravel, Node.js, Django or another stack you can maintain confidently—as long as it keeps our data secure and the interface fast. I look forward to working with a capable, Hindi-speaking partner to make our lead process simple and efficient.