Customer Support & Admin Assistant Needed

I run a growing online store and would like to hand off day-to-day customer care and back-office admin so I can focus on expansion. You will step into the inbox, live chat widget, and our social media DMs, answering the routine questions with the help of the guides and templates I provide. Anything outside that scope you simply flag for me. Beyond chatting with customers, you’ll keep our order spreadsheet current, log returns, and double-check that tracking numbers sync correctly with the website. Light data entry, weekly report updates, and calendar or email scheduling tasks round out the role. Key deliverables • Daily: email, chat, and social channels cleared or appropriately flagged • End-of-day: order & inventory sheet updated, new data entered accurately • Friday: brief summary of common questions, issues escalated, and tasks completed We currently use outlook,gmail, zimbra for email, Viber for live chat, and Shopify + Google Sheets for order management, so comfort with those tools—or the ability to learn them quickly—is important. If you’re organised, write clear English, and enjoy helping customers find quick answers, I’m ready to share the SOPs and get you started right away.