Director, Clients (12-Month Maternity Cover)

About WPP Media WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth. WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working. For more information, visit wppmedia.com . 3529 -

Director, Clients (12-Month Maternity Cover) Role Summary and Impact ABOUT WPP & OPENDOOR At WPP, we’re constantly reinventing the future of creativity on an ever-broader canvas, bringing together unrivalled talent, resources and skills to provide an integrated offer of communications, experience, commerce and technology. Over the last decade, we have developed a dedicated global client practice with the mission of accelerating WPP’s impact for our largest clients by bringing them the best of WPP. Each team is custom-built around a client’s specific needs and challenges, providing easy access to the right capabilities. And that’s why we’ve built OpenDoor for Amazon . OpenDoor is a unique integration of the best of WPP and Amazon – building on their respective strengths and visions. Whether at WPP or at Amazon, every project is an OpenDoor on new possibilities. Anything and everything can be an opportunity for our people to drive impact – for them to innovate, learn, thrive, and occasionally fail too. The unique OpenDoor partnership model is built to deliver next level Productivity, fueled by our industry-leading approach to People, Platforms, and Process. OpenDoor spans across all WPP agencies and disciplines such as media, business consultancy, communications and brand strategy, tech and commerce, public relations, and production. OpenDoor’s values are built from Amazon’s own 16 Leadership Principles , and WPP’s core values of Open, Optimistic and Extraordinary. Together, when WPP’s Creative Transformation meets Amazon’s next-level customer centricity, our people come together to challenge and impact what’s done today and build a better future. By joining OpenDoor, not only are you joining a cross-function team partnering with one of WPP’s top five global clients, but you are also taking a step to challenge yourself and the world around you every day, working in the most unusual way on some of Earth’s most ambitious opportunities in marketing, tech, media, business, and creativity.

ABOUT THE ROLE

We are searching for a talented and enthusiastic individual to join our OpenDoor team as a Director. This is a full-time contract position covering a parental leave based in London.

The role

is across CDS, the Consumer Devices and Services business which include LOBs such as the innovative new satellite broadband launch, Leo, and includes Alexa, Kindle, Fire, Ring and others. It’s growing significantly, with high profile lines of business for Amazon, and provides a huge growth opportunity for OpenDoor. CDS operates with a real start-up mentality and there is strong platform for innovation and acceleration. This role will mainly focus on Alexa+ /Echo, Kindle and Fire TV. Alexa+ is the exciting AI assistant for Amazon and has ambitious plans for regional roll-out and to become the connected thread across all Amazon Devices.

RESPONSIBILITIES

Lead the client for the output from the agency. You will understand all the elements of a client’s business and how we can support their growth.

You will have a full knowledge of the overall plan and be there to support the internal teams and clients as they require in its delivery.

You will ensure teams collaborate and always champion unrivalled work for our clients.

You will have strong commercial knowledge and ensure all financial interactions with the client (PO’s etc.) are smooth and accurate. You will stretch yourself beyond the safe and be a part of agency growth through new business. Drive vision collaboration and alignment Be the active voice of the client in the agency, working with all specialists in the matrix to ensure the team deliver against the brief and with the agreed scope of work. Always be looking to make our latest delivery better than the last, challenging the norm and the same – through collaborating across the agency and being aware of latest developments within OpenDoor and the client’s category. Spot and convert opportunities. Have a full understanding of the SOW for every client and understand how OpenDoor can add value through the engagement of specialist services. Understand the core client KPIs and always look for opportunities for OpenDoor to support and deliver against them. Commercial and operational excellence: Have full knowledge of all deliverables within a SOW and profitability of the client within this.

Have full oversight of all financial elements of the client relationship and work quickly to resolve problems – seeking support as required to resolve quickly and accurately. A strong working relationship with the agency’s commercial team and an appreciation of financial data sensitivity. Full control and responsibility for accurate forecasting - meeting all internal deadlines. Contribute to New Business Be an active participant in new business pitches, stretching yourself outside your comfort zone. Take responsibility for smaller scale pitches and use your experience to help develop appropriate operating models. Skills and Experience Client Leadership experience You will understand how an agency operates, its positioning and product offerings and how it works with clients, alongside an understanding of how your client’s business, or category, operates. Problem solving You will have an ability to solve problems, sometimes tackling them proacti