Lead Deployment Strategist - EMEA

The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve: Cultivated a community of more than 650,000 active developers and builders Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register . We’re in a defining moment of an incredible journey. Come and build with us. 🎯 Your main goal will be to build and lead a high-performing Deployment Strategist team that helps n8n's enterprise customers turn automation opportunities into measurable business impact. You'll own the methodology that drives successful Forward Deployed Engineering (FDE) engagements, accelerating customer adoption, getting high-value workflows into production, and enabling customers to become independent builders. To achieve this, you'll focus on four key areas: Build & Lead the Deployment Strategist Team Hire, onboard, and coach a team of Deployment Strategists who partner with Forward Deployed Engineers to deliver high-impact customer engagements. Set a high bar for executive discovery, ROI definition, change management, and customer handovers, ensuring consistent delivery quality across the team. Stay hands-on by leading customer engagements yourself while building the team, creating a culture of ownership, continuous learning, and customer impact. Own & Scale the Deployment Methodology Build and continuously improve our four-phase engagement methodology (Define, Identify, Co-build, Handover), including ROI frameworks, discovery guides, opportunity assessments, and handover templates. Partner with CSMs, AEs, and Sales leadership to identify and qualify high-impact customer opportunities, define clear success criteria, and scope the right engagement model. Turn learnings from workshops, hackathons, on-site builds, and staff augmentation engagements into repeatable playbooks that scale across FDE, Customer Success, and partner teams. Drive Customer Adoption & Business Outcomes Lead executive discovery and ROI conversations to align customer stakeholders on high-value automation opportunities, success metrics, and organizational change. Measure engagement success through workflows deployed to production, customer adoption improvements, and measurable business outcomes, rather than services delivery alone. Ensure seamless handovers to Customer Success Managers and provide CS and GTM leadership with visibility into engagement results, customer ROI, and expansion opportunities. Scale Delivery Quality & Cross-functional Collaboration Partner with the Partner Delivery Manager and Partnerships teams to ensure external delivery partners follow the same engagement methodology and quality standards. Help define readiness, certification, and quality expectations for partner Deployment Strategists to enable consistent customer experiences at scale. Work closely with FDEs, Product, and Engineering to turn customer feedback, technical gaps, feature requests, and custom integration needs into actionable product insights.

REQUIREMENTS

Must-haves 🤝 Enterprise Customer Experience: You have 7+ years of experience in customer-facing roles such as professional services, solutions consulting, implementation, or customer success within a software company. 🌟 People Leadership: You have 2+ years of experience leading, coaching, and developing customer-facing teams, with a track record of building high-performing teams. 🚀 0-to-1 Builder Experience: You've built or scaled a deployment, implementation, or professional services function and know how to create structure and repeatable processes in an evolving environment. 💼 Executive Stakeholder Management: You're experienced in leading executive discovery, building compelling ROI cases, and securing buy-in from multiple stakeholders within enterprise organizations. 🛠️ Technical Fluency: You're comfortable discussing workflow automation, integrations, and AI use cases with technical stakeholders and collaborating closely with engineers without needing to write code yourself. 📊 Operational Excellence: You know how to define success metrics, build scalable methodologies, and turn customer engagement learnings into actionable playbooks. 🎯 Customer Outcome Mindset: You're focused on driving measurable customer adoption and long-term value, rather than simply delivering projects or completing engagements. Nice-to-haves ⚡ Automation Platforms: You're familiar with n8n or other workflow automation, integration, or low-code platforms. 🔄 Change Management: You have experience helping enterprise organizations drive adoption, navigate organizational change, and embed new technologies into their ways of working. 🤝 Partner Ecosystems: You've worked with systems integrators, consulting firms, or external delivery partners to deliver customer implementations or technical engagements. Why join us? At n8n, you'll have the opportunity to build a brand-new function at the heart of how we scale enterprise customer adoption. You won't just manage a team — you'll shape how we engage customers, demonstrate the value of automation, and turn high-