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Customer Experience Team Lead

Wheco Group

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placeSouth Africa home_workOn-site scheduleFull-time labelCustomer Services Jobs publicAggregated job · ZA

eventPublished on Oct 24, 2026 · verifiedWe confirmed on Nov 06, 2026 that it's still live

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About the job

Wheco's Customer Care team is seeking a team lead to coach and develop a group of representatives, driving service excellence across brands. You will monitor performance, provide coaching, and ensure adherence to quality standards while managing schedules and workloads. As a key liaison, you will coordinate training, handle escalations, and collaborate with other departments to improve processes and outcomes, fostering a positive and high-performing culture. J-18808-Ljbffr

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