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Vice President 1-Back-End/Voice/ Customer Service-Outbound Customer Service

EXL

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placeCape Town City Centre, Cape Town Region home_workOn-site scheduleFull-time labelIT Jobs publicAggregated job · ZA

eventPublished on Oct 09, 2026 · verifiedWe confirmed on Nov 11, 2026 that it's still live

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EXL Cape Town, Western Cape, South Africa Principal Accountabilities Ensure seamless transition and flawless service delivery Focus on transition with zero impact on service delivery Focus on efficiencies – leaner, greener, and faster Focus on Process stabilization & sustained delivery Reduce operation costs Make TBP more effective Build effective process management system Maintain FTE headcount Measure Revenue from the BU vs Target Maintain Gross Margin for the BU Monitor Manpower Efficiency I…

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